Frequently Asked Questions
Everything you need to know about our products, shipping, and care instructions.
How should I care for my KINTO glassware and ceramics?
Most of our products are microwave and dishwasher safe. However, we recommend checking the specific product page or the bottom of the item for heat-resistance ratings and care symbols to ensure longevity.
What is your shipping policy for delicate home goods?
We take extra care in packaging fragile items. Orders are typically processed within 1-2 business days and shipped via carbon-neutral carriers. Free standard shipping is available on orders over $100.
Can I return an item if it doesn't fit my space?
Yes, we offer a 30-day return policy for unused items in their original packaging. Please note that return shipping fees are the responsibility of the customer unless the item arrived damaged.
Are your products covered by a warranty?
We stand by the quality of our craftsmanship. KINTO products are covered by a 1-year limited warranty against manufacturing defects from the date of purchase.
Do you offer international shipping?
Currently, we ship to over 20 countries. Shipping rates and delivery timelines vary by destination and are calculated at checkout. Please note that international orders may be subject to customs duties.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including Apple Pay, Google Pay, and PayPal.